Key figures and results 2021
Non-financial results
Number of customers in Belgium and the Netherlands
in 2020: 1.71 million in 2019: 1.78 million
The number of customers has been corrected compared to 2020 for dormant accounts and unique customer relationships. As a result, the number of customers is lower.
Number of mobile app users in Belgium
636,086
Number of employees
Head office: 1.100 Branches: 1.473
Number of branches in Belgium
In the Flemish Region: 379 In the Brussels-Capital Region: 9 In the Walloon Region: 27
Number of internet banking users in Belgium
338,970
Sustainability results
Integrity charter implementation
Financial results
Information on important events after balance sheet date
Covid-19 At the date of preparation of this annual report, the Covid-19 pandemic is still with us. Argenta will, as in 2020 and 2021, continue to closely monitor the financial impact of the Covid-19 crisis and will, as and when necessary, take the requisite operational measures, also include them in determining Argenta's financial position.
2022 spring storms The spring storms Eunice of 18 February 2022 and Franklin of 20 February 2022 caused significant damage in Belgium, leading to a large number of claims files. Argenta stands close to its insurance customers in processing the claims and immediately set to work processing the claim files. The impact is expected to fall within the limits of Aras' risk policy. The financial impact will be charged to the 2022 financial year.
Ukraine Tensions between Ukraine and Russia have escalated further after the start of a Russian military offensive on 24 February, and evolved into a global geopolitical crisis. Following the military offensive, the EU decided to adopt several packages of sanctions. These EU sanctions have been aligned with those of the US, UK and others. In response to the many measures taken against Russia, countermeasures were also taken.
The implications of these sanctions are limited for Argenta given the focus on the Benelux. At the date of preparation of this annual report, the immediately measurable financial impact of this crisis is limited for Argenta. The consequences of the above sanctions and developments on the world economy, economic prospects and financial markets are as yet unknown. Argenta continues to monitor closely the financial impact and will take the requisite operational measures as and when necessary, also including them in determining Argenta's financial position.